A complete business phone system — voice, video, messaging — under one roof.

Can we keep our current phone numbers?

Yes. We handle number porting as part of migration and coordinate the transfer timeline so there's no gap in service.

What's the difference between cloud-hosted and on-prem PBX?

Cloud-hosted BoomTalk runs on our owned infrastructure and is maintained and monitored by our team. On-prem means a physical PBX at your location — a choice some regulated organizations make for data residency. Both are fully supported and SOC-monitored.

How is BoomTalk different from a standard VoIP reseller?

Resellers lease carrier capacity and can't control the infrastructure underneath. BoomTalk runs on infrastructure we own and operate — there is no third party for us to point at.

What does the 99.999% uptime SLA mean in practice?

Less than six minutes of downtime per year. Because we own the platform and monitor it 24/7, issues are usually addressed before anyone notices.

Is there a line minimum?

Yes — every BoomTalk plan carries a 10-line minimum per organization, including Call Center and NITEP nonprofit pricing. Call Center Dedicated is quoted to your deployment.

Does everyone have to be on the same plan?

No. Tiers are assigned per line, so you can mix them across your organization — put ten support agents on Call Center and the other forty staff on Essentials, and pay each rate only for the people who need it. The 10-line minimum applies to your organization as a whole, not to each plan you use. We map tiers to roles with you during discovery, and you can move a line between tiers as jobs change.

How does business texting (SMS/MMS) work?

Text from your company numbers right in the Communicator app. Every plan includes a monthly pool of message credits shared across your whole organization — 100 per Essentials line, 250 per Professional, and 500 per Call Center, with Call Center Dedicated quoted alongside the deployment. One credit is a sent or received SMS segment of up to 160 characters (70 with emoji or other Unicode); an MMS uses four. Past the pool, messages are $0.01 per SMS segment and $0.04 per MMS — no cutoff, no surprise tiers. Credits reset each month and don’t roll over, and we handle the A2P 10DLC carrier registration business texting requires. Toll-free, short-code, and international messaging are quoted separately.

What does the AI add-on actually cost?

$100 a month enables AI for your whole organization — two voice agents and twenty concurrent channels, plus live transcription. Need more, add an expansion pack at $50 a month for another agent and ten more channels, or single channels at $7 each. Those are flat platform rates covering capacity. AI provider token usage is billed separately to your own provider account and is your responsibility — so a quiet month costs less and you never pay a markup on consumption. The AI add-on is available on Professional and Call Center.

Who pays for the AI usage itself?

You do, directly. The monthly rates buy platform capacity — agents and concurrent channels. The tokens your conversations consume are billed by the AI provider against your own account, which we help you set up and size during onboarding. You see the real cost of your usage rather than an estimate wrapped into a bundled rate.

Do I need the AI add-on to get call transcription?

No. Transcription of recorded calls is included with Professional and above at no extra cost. The AI add-on is what enables voice agents and real-time live transcription during a call.

Does BoomTalk integrate with our tools?

Yes. Common CRM, helpdesk, and productivity integrations are configured during discovery based on your requirements.