BoomTalk™ Call Center
Give your sales and support teams visibility, speed, and control.
A full-featured call center platform — advanced routing, real-time analytics, and agent management — running inside the BoomTalk ecosystem on infrastructure we own.
Capabilities
Built for teams that live on the phone
Advanced call routing
Skills-based routing, queues, callbacks, and overflow rules that put callers in front of the right agent the first time.
Real-time analytics
Live wallboards and historical reporting on queues, wait times, abandonment, and agent performance.
Agent management
Monitor, whisper, and barge tools plus scheduling visibility, so supervisors coach in the moment instead of after the fact.
Call recording & controls
Recording with access controls and retention policy support — audit-ready for regulated environments.
CRM integration
Screen pops and click-to-dial with common CRM and helpdesk platforms, configured during discovery.
Ring group callback
Callers hang up and keep their place — the system calls them back when an agent frees up, instead of holding the queue.
Scheduled reports
Queue and agent statistics delivered by email on the schedule you set — hourly, monthly, yearly, or specific days — to the people who need them.
CRM-driven routing
Route on who is actually calling. A known account reaches its account manager directly instead of working through the menu.
SOC-monitored uptime
Your revenue line runs on a 99.999% SLA platform watched 24/7 — not a reseller's best effort.
Integrations
Works with the tools your team already uses
Screen pops, click-to-dial, and automatic call logging with the leading CRM and helpdesk platforms — configured during discovery, supported for life.
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Pricing
Call Center and Call Center Dedicated pricing
Ten-line minimum on Call Center. Qualifying nonprofits get NITEP program pricing on the same platform. Need isolation from every other tenant? That is Call Center Dedicated, below.
Call Center
The complete platform — routing, analytics, recording, and agent tools.
$65/line/mo
billed annually · $75/line/mo billed monthly
- Skills-based routing, queues & ring group callback
- Live wallboards & historical reporting
- Monitor / whisper / barge supervision
- Recording with access controls
- AI voice agents & live transcription — optional add-on
Nonprofit (NITEP)
Same platform, program pricing for qualifying 501(c)(3) organizations.
$45/line/mo
billed annually · $55/line/mo billed monthly
- Identical feature set to retail
- Part of the Nonprofit IT Empowerment Program
- Stacked with 20%+ NITEP savings across BoomTalk
Call Center Dedicated
The same platform on hardware that is yours alone — no shared tenancy.
Contact Sales
scoped and quoted during discovery
- Everything in Call Center
- Dedicated single-tenant virtual machine
- No infrastructure shared with another tenant
- Custom retention, routing & integration work
Call Center can add AI voice agents and live transcription for $100/month of platform capacity — see AI pricing. AI provider token and usage charges are billed separately to your own provider account and are your responsibility. On Call Center Dedicated, AI is scoped and quoted with the rest of your deployment.
Put your busiest line on infrastructure that can't blame a carrier.
Tell us your queue volume and we'll design the routing with you.