BoomTalk™ Call Center
Give your sales and support teams visibility, speed, and control.
A full-featured call center platform — advanced routing, real-time analytics, and agent management — running inside the BoomTalk ecosystem on infrastructure we own.
Capabilities
Built for teams that live on the phone
Advanced call routing
Skills-based routing, queues, callbacks, and overflow rules that put callers in front of the right agent the first time.
Real-time analytics
Live wallboards and historical reporting on queues, wait times, abandonment, and agent performance.
Agent management
Monitor, whisper, and barge tools plus scheduling visibility, so supervisors coach in the moment instead of after the fact.
Call recording & controls
Recording with access controls and retention policy support — audit-ready for regulated environments.
CRM integration
Screen pops and click-to-dial with common CRM and helpdesk platforms, configured during discovery.
SOC-monitored uptime
Your revenue line runs on a 99.999% SLA platform watched 24/7 — not a reseller's best effort.
Integrations
Works with the tools your team already uses
Screen pops, click-to-dial, and automatic call logging with the leading CRM and helpdesk platforms — configured during discovery, supported for life.
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Pricing
Call Center pricing
15-line minimum. Qualifying nonprofits get NITEP program pricing on the same platform.
Call Center
The complete platform — routing, analytics, recording, and agent tools.
$65/line/mo
billed annually · $75/line/mo billed monthly
- Skills-based routing, queues & callbacks
- Live wallboards & historical reporting
- Monitor / whisper / barge supervision
- Recording with access controls
Nonprofit (NITEP)
Same platform, program pricing for qualifying 501(c)(3) organizations.
$45/line/mo
billed annually · $55/line/mo billed monthly
- Identical feature set to retail
- Part of the Nonprofit IT Empowerment Program
- Stacked with 20%+ NITEP savings across BoomTalk
Put your busiest line on infrastructure that can't blame a carrier.
Tell us your queue volume and we'll design the routing with you.